Customer Service Associate

Customer Service plays a hugely important role in our success as a company and we’re looking for experienced professionals to help take our service platform to the next level.

You will have a strong desire to help people and a positive attitude come what may. Customer service was a career choice, not something you fell into. Exceptional communication skills, a strong work ethic and an unflappable manner are part of your DNA.

You’ll be responsible for assisting users in all aspects of the site, helping to increase customer retention and loyalty over the phone and via the web. There will be a big emphasis on engaging and supporting our trade customers. We want people who are able to handle tough service issues with a genuine smile on their face.

Weekend / evening work will be involved so flexibility is a must. We are ambitious and keen to give exceptional people more responsibility. We are offering a competitive salary which will be based on your level of experience and value we think you will bring to the business. This is a full-time role based in Clerkenwell, London.

You....

• Relate well to people from all walks of life
• Are enthusiastic, have a ‘can do’ attitude and get things done
• Take problems by the scruff of the neck and own them
• Will champion our values and be a fantastic advocate
• Can express genuine empathy for customers yet know when and how to say no
• Enjoy change
• Are an ambitious self-starter
• Have strong organisational and time management skills
• Manage multiple priorities well, work independently, and shift between tasks easily
• May have held a supervisory or team leader position in a previous job
• Master new software quickly and can type well
• Want to work for a energetic start-up that wants to make a difference

Interested? Send us your CV and a covering letter in the first instance. Suitable candidates will be invited to interview.